分享給大家出這個手冊的Design Director在部落格寫的一段文字,我蠻喜歡也有同感:We leverage the power that design has to bring clarity to government complexities by demonstrating that design methods can be used and practiced by those who want to have a more holistic and thoughtful approach to solving complex challenges. We don’t expect anyone to think they need to become a designer to practice service design. Rather, it’s more about equipping colleagues with new, creative and thoughtful approaches derived from the design world.
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